Q: How it works

Check out our "How it Works" page by CLICKING HERE !

Question 1

How do I cancel my order?

Accepted Answer

To cancel your order, click HERE to contact our customer service. Please include your order number and the reason for cancellation in your message.

Orders can only be canceled before they have been dispatched. If your order has already been shipped, please refer to our return policy for further instructions.

Question 2

What size are your bracelets?

Accepted Answer

Our standard bead bracelets are made with a extremely durable stretch cord that fits most everyone's wrists. If you are shopping for kids or someone with a larger wrist and want to make sure that the fit is perfect, we recommend one of our fully adjustable styles. Click the link below!

Fully Adjustable Styles - KoaKoa Sea Turtle Tracking Bracelets

Question 3

How do I track my order?

Accepted Answer

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page.

Tracking information may not be immediately available after your order is placed. It can take up to 2 days for the number to become active in our system. If you don't see any updates right away, please be patient and check back later.

Within 2 days after placing your order, you can click the tracking number link in the email or track your order on our website here TRACK YOUR ORDER.

Question 4

Buy 2 Get 1 Free Deal - How to get it

Accepted Answer

Just add 3 bracelets to your cart and 1 will automatically be "free" at checkout. No coupon code necessary!

Question 5

Wholesale Program Details

Accepted Answer

Thanks for your interest in our wholesale program! We are currently taking on new accounts that are a good fit and share our goal to spread awareness and support critical marine conservation efforts. Please complete the information form in the link below and member of our team will get back to you with the next steps!

https://koakoa.life/pages/wholesale-program

Question 6

How it works

Accepted Answer

Check out our "How it Works" page by CLICKING HERE!

Question 7

What is your shipping policy?

Accepted Answer

Our standard shipping time within the U.S. is 3-5 business days once processed and shipped. Processing typically takes 1-2 business days. More than 90% of our orders are delivered within 5 business days.

We charge a flat fee of $4.95 per order and offer free shipping on orders of $40 or more. Please note that delivery times may vary depending on your location and the time of year.

Please note that orders are processed 7 days a week, but they can only be shipped out Monday through Friday.

Currently, we do not offer international shipping, but we are working to provide this service in the future.

For additional questions about our shipping policy, please contact us.

Question 8

Can I edit or add anything to my order?

Accepted Answer

Once an order is placed, please contact our customer service team immediately if any changes need to be made. Please include your order number and specific details* of your request in your message.

*If you are requesting a product change, please include the product name and specific color(variant) so that we can most efficiently help.

Question 9

Buy 2 Get 1 Free - Forgot Free Bracelet

Accepted Answer

No worries! Our warehouse manually adds a 3rd free bracelet to any order with only 2. If you had 3 bracelets in your cart, 1 would have automatically been free at checkout. It happens often enough that we have our warehouse add the free bracelet when there are 2 in the order. Please note that your order details will not reflect the 3rd bracelet, but it will be in your package when it arrives.

Question 10

Where is my QR code?

Accepted Answer

Your bracelet comes attached to a KoaKoa tag, and Inside the tag you will find two stickers and a small brochure with a turtle information card that has a QR code so you can quickly access your turtle's tracking map.

If you are unable to access the QR codes or need any additional assistance, please Contact Us.

Question 11

Can I buy now for Xmas?

Accepted Answer

You can absolutely order our Sea Turtle Tracking Bracelets now for future gifts without concern that the tracking won't work. If at any point in the future your turtle stops actively tracking, just contact us and we'll provide another active sea turtle to track!

Question 12

Warranty Info

Accepted Answer

We stand behind every product we sell have a 100% satisfaction guarantee and 90-day no questions asked return policy. If your product fails to meet your expectations for any reason before OR after the 90-day period please CONTACT US and we will make things right.

Question 13

How to scan a QR code

Accepted Answer

To scan a QR code:

1. Open your phone’s camera app (or a QR code scanner app).

2. Point the camera at the QR code and hold steady.

3. Tap the notification that pops up to open the link.

If nothing happens, try using Google Lens (Android) or the Control Center’s QR scanner (iPhone).

If you are unable to access the QR codes or need any additional assistance, please Contact Us.

Question 14

I need a new tracking card

Accepted Answer

We are here to help! Please CLICK HERE and select "I have a sea turtle tracking issue" so that we can get you a new one right away.

Question 15

Are you legit?

Accepted Answer

Yes we are legitimate! KoaKoa has partnerships with Loggerhead Marinelife Center located in Juno Beach, FL as well as Mote Marine Laboratory and Aquarium located in Sarasota, FL.

We encourage the practice of contacting beneficiary organizations when buying any product that claims to support a certain cause.

Question 16

Is there a monthly fee?

Accepted Answer

No - there is no cost for the sea turtle tracking!

If you need help accessing your tracking map CLICK HERE.

Question 17

Do you have an app?

Accepted Answer

We do not have an app but there are two ways that you can avoid having to scan the QR code each time. (1) you can save a picture of the QR code on your phone and simply tap the image or (2) when you arrive at the tracking page, simply save it as a bookmark so that you can quickly access it the next time.

If you need help with turtle tracking, CLICK HERE and select "I have a sea turtle tracking issue".